The Recovery Analyst is primarily responsible for managing all file requirements from beginning to end for subrogation cases, No Surprises Act (NSA) disputes, and overpayment recoveries with the assigned third-party vendor. This includes researching paid claims, answering inquiries, coordinating with other departments, and adjusting claims based on overpayments of claims and settlements. This role requires acting as an interface between internal and external customers and maintaining good relationships.
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The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards.